Warranty

BIG GREEN EGG WARRANTY

WARRANTY FOR RESIDENTIAL & COMMERCIAL APPLICATIONS

IMPORTANT – READ SAFETY TIPS AND FIRST TIMER TIPS BEFORE USING YOUR EGG
AFTER READING THE WARRANTY BELOW MAKE SURE YOU REGISTER YOUR EGG.

The Big Green Egg (“BGE”) was the first ceramic grill manufacturer in the world to stand behind its products by offering a Limited Lifetime Warranty, and has maintained this standard for over a quarter-century! Your Big Green Egg has been carefully inspected and certified to be the highest-quality outdoor cooker ever, and we continue to offer best-in-class customer service and warranty support to purchasers of the Ultimate Cooking Experience!®

WARRANTY CLAIM PROCEDURE:

A valid proof of purchase receipt from an Authorised Dealer will be required to make a Warranty claim. For Warranty support, contact the Authorised Dealer from which the item was purchased.

You may contact any Authorised Dealer if the EGG was purchased within the United States. For EGGs purchased in countries outside the United States, Warranty claims are handled by an Authorised Dealer or Distributor in the country of purchase.

Please refer to the INTERNATIONAL section of the BGE website at BigGreenEgg.com to locate the Authorised BGE International Distributor in your particular region. Warranty claims must be made through an Authorised Dealer or Distributor within the original country of purchase.

The Australian Distributor of Big Green Egg is Hark Enterprises Pty Ltd.

Do not ship or mail any components for a Warranty claim before contacting an Authorised Dealer or Distributor, as in some cases it may not be necessary to return the warranted part. Our goal is to make any Warranty claim as simple as possible. If further assistance is needed in Australia, please email service@hark.com.au.


In the unlikely event that you have a Warranty Claim on a Big Green Egg, these are the TERMS AND CONDITIONS OF THE BIG GREEN EGG LIMITED LIFETIME WARRANTY

  1. THE BIG GREEN EGG:
    Warranty for Residential Use: Each Big Green Egg® ceramic cooker (2XL, XXLarge, XLarge, Large, Medium, Small, MiniMax and Mini) used as a residential (non-commercial) ceramic cooker carries a Limited Lifetime Warranty for materials and workmanship on all ceramic components (including dome, base, damper top, fire box and fire ring) to the original purchaser or owner who has purchased the EGG from an Authorised Dealer, and has registered their Warranty as required (the “Residential Warranty”). This Warranty is valid for as long as the original purchaser owns the EGG®. The warranty for residential use of other ceramic, metal and wood components or EGGcessories are covered as explained below. This warranty is in addition to and does not affect any statutory rights which may apply.
    Warranty for Commercial Use: Each Big Green Egg® ceramic cooker (2XL, XXLarge, XLarge, Large, Medium, Small, MiniMax and Mini) used in a commercial setting is warranted to be free from defects in materials and workmanship under normal and reasonable commercial use for a period of one (1) year from the date of purchase to the original purchaser or owner who purchased the product from an Authorised Dealer and registered their Warranty as required (the “Commercial Warranty”). This one (1) year Commercial Warranty covers all parts of the EGG including without limitation, the ceramic dome and base, and all other ceramic, metal and wood components from manufacturing, workmanship or materials defects. This warranty does not apply to EGGs used in mobile or pop-up restaurants, or within food trucks or other mobile cooking kitchens. This warranty is in addition to and does not affect your statutory rights which may apply.
  2. OTHER CERAMIC PRODUCTS: (For Residential Users Only. Does not apply to Commercial Use.) The Big Green Egg brand of convEGGtor and Ceramic Pizza/Baking Stones carry a Limited Three (3) Year Warranty to the original residential purchaser. Ceramic components are not covered for breakage or cracks from dropping, improper storage, misuse or abuse.
  3. METAL COMPONENTS: (For Residential Users Only) METAL COMPONENTS: Metal, Stainless Steel and Cast Iron components of the EGG (including the metal bands, hinge mechanism, cooking grid, fire grate, upper vent cap and lower draft door) carry a Limited Five (5) Year Structural Integrity Warranty to the original purchaser. The Big Green Egg makes every effort to utilize materials that resist rust and to apply high temperature coatings on metal surfaces. However, metal materials and protective coatings can be compromised by surface scratches or exposure to substances and conditions beyond BGE’s control. Among other things, chemicals, chlorine, industrial fumes, fertilizers, extreme humidity, lawn pesticides, trinidad moruga scorpion peppers and sodium chloride are some of the substances that can corrode paint and finish on metal coatings. For these reasons, the Warranty on Metal, Stainless Steel and Cast Iron Components DOES NOT COVER RUST, OXIDATION, FADING, DISCOLORING, BLEMISHES or REPLACEMENT DUE TO ADJUSTMENT OR ALIGNMENT OF PARTS OR COMPONENTS, unless it also results in a loss of structural integrity or a failure of these components of the EGG. Band and Hinge alignment and adjustment support is available from an Authorised Dealer.
  4. WOOD and COMPOSITE COMPONENTS: (For Residential Users Only) Wood EGG Mates, High Density Composite EGG Mates and Genuine BGE Hardwood Tables carry a Limited One (1) Year Warranty to the original purchaser. Only genuine BGE Mates and Tables are covered under this Warranty – please be certain the Tables or Mates you purchase are BGE branded products – third-party products are not covered under the BGE Warranty even if sold by a BGE Dealer. BGE Mates and Hardwood Tables are not covered for cosmetic or colouring changes, weathering or cracks unless there is also a loss of structural integrity. Please follow recommended care guidelines to maintain appearance of wood products. CAUTION NOTICE: DO NOT place an EGG directly on or near a combustible surface, deck, table or other flammable base without the use of a BGE Metal Nest or Metal Table Nest, or without making use of other fireproof barrier such as a 2” non-porous concrete block under the EGG. Failure to safely support the EGG will void the Warranty and BGE EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGE WHICH MAY RESULT.
    Do not attempt to use a Table Nest to support an EGG unless the EGG is actually housed within a table, island or other surround. The low-profile Table Nest is not designed as a free-standing support for your EGG! Only the Mini and MiniMax have a low-profile Nest designed to be used as a free-standing base.
    IMPORTANT – See Getting Started and Safety Tips at BigGreenEgg.com. Commercial Users. See the Safety Tips and User’s Manual for Commercial User requirements and recommendations.
    NOTE: The BGE metal Cooking Islands are designed to support an EGG on the metal platform without the use of a Table Nest or other barrier under the EGG. However, a Table Nest may be used to raise the height of the EGG for personal preferences.
  5. TEMPERATURE GAUGE AND GASKET: Gaskets and the Temperature Gauge carry a Limited One (1) Year Warranty to the original purchaser.
  6. MISCELLANEOUS: Other BGE components such as the BGE Cooking Island or BGE accessories purchased from an Authorised Big Green Egg Dealer may also carry various warranties – please check the specific item for details.
  7. WHAT IS NOT COVERED: Warranty does not apply to any incidental losses or accidental damage or breakage, or for any damage caused by: transporting; dropping; misassembly; improperly supporting; attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non-combustible surface under the base; commercial use (other than as provided for within this BGE Warranty); modifications; alterations; negligence; abuse; improper care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters. Warranty coverage does not extend to scratches, dents, chips, crazing, fading, changes in appearances of ceramic components and non-structural blemishes that do not affect the performance or structural integrity of the EGG. Due to the expansion and contraction of ceramic components during heat cycles, hairline cracks, crazing or surface cracks may appear, which is normal for ceramic materials, and will not result in warranty coverage unless accompanied by a loss of structural integrity or breakage.
    BIG GREEN EGGS AND RELATED BGE PRODUCTS PURCHASED FROM UNAUTHORISED RESELLERS, UNAUTHORISED THIRD PARTIES OR THROUGH UNAUTHORISED RETAIL CHANNELS SUCH AS DISCOUNT CLUBS AND DISCOUNT CHAIN STORES ARE NOT COVERED UNDER THE BIG GREEN EGG WARRANTY.
    Please note: When a consumer purchases from an unauthorised source or reseller, even one operating as an apparently legitimate business offering products in unopened boxes with blank warranty cards, they are buying, by legal definition, used or re-sold products. When a consumer buys from an unauthorised reseller or retailer, or from an unauthorised online reseller, they are at risk of buying re-sold items without manufacturer’s warranties regardless of any statements or claims made by the seller. This is the published policy of many brands and companies, not just BGE. You can easily Check and Verify Authorised BGE Dealers at Find-A-Dealer.
  8. DATE OF COVERAGE: The Warranty coverage begins when an EGG is purchased from an Authorised Dealer and is registered at BigGreenEgg.com.au by the original purchaser or owner as required under this Warranty. If you are unable to register your EGG at the website, an Authorised Dealer can provide a form to complete and mail to BGE.
  9. COVERAGE UNDER THE WARRANTY: Original BGE components that are found to have defects in materials or workmanship, and that are covered under a valid and registered Warranty, will be replaced or repaired at the sole discretion of BGE at no cost for the warranted item or component, subject to the terms and conditions of this Warranty. Any Warranty claim must include an accurate description of the problem or visual evidence of the defective part.
  10. WARRANTY CLAIM PROCEDURE: A valid proof of purchase receipt from an Authorised Dealer will be required to make a Warranty claim. For Warranty support, contact the Authorised Dealer from which the item was purchased. You may contact any Authorised Dealer if the EGG was purchased within the United States. For EGGs purchased in countries outside the United States, Warranty claims are handled by a Distributor in the country of purchase. Please refer to the INTERNATIONAL section of the BGE website at BigGreenEgg.com to locate the Authorised BGE International Distributor in your particular region. Warranty claims must be made through an Authorised Dealer or Distributor within the original country of purchase. The Australian Distributor of Big Green Egg is Hark Enterprises Pty Ltd.
    Do not ship or mail any components for a Warranty claim before contacting an Authorised Dealer or Distributor, as in some cases it may not be necessary to return the warranted part. Our goal is to make any Warranty claim as simple as possible. If further assistance is needed within Australia, please email service@hark.com.au.
  11. INFORMATION REQUIRED FOR CLAIM:A Valid Proof of Purchase is required. A purchase receipt showing date of purchase and name of Authorised Dealer from which the EGG or other BGE product was purchased must be provided with any Warranty claim. For Warranty purposes, an original purchaser is the person whose name appears on the purchase receipt.
  12. SHIPPING AND DELIVERY: BGE is not liable for shipping, delivery charges, labour, packaging costs, export/import duties, VAT, GST or any levied taxes resulting from any Warranty claim, service, repair or return, unless Authorised in advance in writing by BGE.
  13. VOIDING THE WARRANTY: Any unauthorised modifications or alterations to an EGG will void the Warranty. This includes drilling holes in ceramics, tampering with any of the parts; or using any internal components other than as intended by the manufacturer. Substituting a non-BGE component may result in a loss of Warranty coverage if there is damage or breakage to a BGE as a result of the non-BGE component, and BGE expressly disclaims any liability for any direct, indirect, incidental or consequential damage which may result. The pouring of lighter fluids or any flammable mixture onto or into an EGG will void the Warranty, as these fluids can soak into and contaminate the ceramic. This practice is dangerous and may result in damage or injury. Please see Safety Tips at BigGreenEgg.com.au.
  14. DELAY OR DEFAULT: The Big Green Egg shall not be liable for any delay or default in BGE’s performance under the Warranty caused by any event or contingency beyond the control of BGE, including, without limitation, acts of God, war, government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply of materials.
  15. LIMITATIONS: This Limited Warranty is non-transferable. There are no other warranties, express or implied, except as specifically stated in this Warranty or as may be provided for under statutory rights which vary from state to state and country to country. The Big Green Egg does not Authorise any person or representative to make or assume for BGE any obligation or liability in connection with the sale of any EGG or BGE product. Warranties, whether written, oral, expressed or implied, are not extended to persons who obtain the product from any source other than the Big Green Egg or from an Authorised Big Green Egg Distributor or Dealer, or through an Authorised BGE promotion. Purchasing and/or accepting delivery of any BGE product from unauthorised dealers or online resellers will void the Warranty associated with that product. The Big Green Egg is not sold at discount clubs, discount chain stores, online or by e-commerce stores, and any product purchased from any such retailer is not covered under Warranty. Australian Authorised Dealers can be located or verified at the BigGreenEgg.com.au website.
  16. BGE’s OBLIGATIONS: The repair or replacement of parts in the manner and for the period of time stipulated hereunder shall constitute the fulfillment of all Warranty obligations and/or any direct and derivative liabilities of the Big Green Egg. A purchaser’s exclusive remedy for any breach of this Warranty or of any other implied Warranty is limited as outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s expense.
  17. LIMITATIONS: TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL STATUTORY, EXPRESSED OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THIS WARRANTY. LIABILITY FOR INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES IS EXCLUDED. Some states and/or countries do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  18. REGISTER THE WARRANTY: Warranty registration is available at BigGreenEgg.com.au. Failure to register the EGG at BigGreenEgg.com, or to register your purchase by other means that may be made available by BGE, will invalidate your Warranty. If you require a printed form to mail in, please see any Authorised Dealer or Distributor. The Warranties as specified herein contain all your specific legal rights under the Big Green Egg Limited Lifetime Warranty. However, you may have other rights which vary from state to state and country to country.
  19. HEADINGS:The headings used in this Warranty are for convenience only, and shall not alter the terms of the Warranty.
  20. International Distributors of BGE products may provide translations of the Warranty or portions of the Warranty in other languages for convenience – however, only the English version is valid, and in the event of any dispute or questions about coverage, only the English version will be considered.
  21. Please READ all the Safety Tips and First Timer Tips on this website if assembling or using an EGG for the first time.

Thank you for choosing a Big Green Egg – we know you will enjoy The Ultimate Cooking Experience, and we are here along with our Authorised Dealer network to stand behind you with unmatched customer service and warranty support.

The Big Green Egg Team

Effective 2022.  ©COPYRIGHT BIG GREEN EGG INC.
ALL RIGHTS RESERVED.
Big Green Egg®, EGG®, the Green color®, EGGcessories®, The Ultimate Cooking Experience®, EGGheads®, MiniMaxEGG®, EGG Mates®, Nest®, EGGniter® and convEGGtor® are Trademarks or Registered Trademarks of the Big Green Egg Inc.

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