Privacy Policy


The Big Green Egg Australia website is operated by Hark Enterprises Pty Ltd (Hark), the Australian Distributors of Big Green Egg. Visitors to the Big Green Egg Australia website are not required to register or purchase any products.

Hark and Big Green Egg, Inc. (BGE) are sensitive to concerns about user information. By entering user information on the Big Green Egg Australia Website, you consent to our use of such information for purposes that are described herein. You may also provide us with personal information as required for Big Green Egg Australia to provide you with services relating to products that you purchase from us, such as Warranty Registration for a Big Green Egg.

Disclosure of Information
Hark and BGE do not sell, rent or share personal information with any unaffiliated third party, except as may be necessary to provide our services.

Hark has chosen a third party to process our credit card transactions in order to provide enhanced security, reliability and fraud protection mechanisms for your purchases. The credit card information that you choose to provide during your purchase is maintained in the credit card processing company’s database for accounting and billing purposes. Unless expressly authorised by you, we do not maintain a copy of your credit card information on our servers.

Under certain situations, Hark and BGE may disclose information collected from the Website (i) if required or permitted pursuant to any applicable law, regulation, or court or administrative order; (ii) in connection with any user’s violation of posted terms of use for the Website or other agreements with BGE; (iii) to protect the property of BGE or its affiliates; or (iv) to protect the personal safety of employees of BGE or its affiliates, other users of the Website or a member of the public.

Without limiting the foregoing, by giving us user information you are giving us permission to provide you with promotional and/or other marketing information about BGE products, services and offerings. If you elect to receive such promotional and/or marketing information, you will be able to opt-out of receiving any further communications.

Children’s Privacy
We do not intend to collect information from children. If we discover that the Website has inadvertently collected information from a child, we will promptly take all reasonable measures to delete that data.

This Website uses industry-standard security measures to protect certain user information. When our site asks users to enter sensitive information, that information is protected with encryption software such as Secure Sockets Layer – SSL. Unfortunately, no data transmitted over or accessible through the public Internet can be guaranteed to be 100% secure. As a result, while we attempt to protect a user’s personally identifiable information, Hark and BGE cannot ensure or warrant that any user information will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. This Website may contain links to other websites. Please be aware that JHark and BGE are not responsible for the privacy practices of other websites – please review those site’s privacy policy statement.

Hark and BGE use computer cookies to store information to help analyse what is happening on our site so we can improve the functionality. Our cookies do not contain financial or personally identifiable information. Hark and BGE do not correlate the cookie information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies from this Website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Please know that certain features of this Website may be unavailable if your browser is not set to support or enable cookies.

Policy Updates
We review this privacy policy at regular intervals for compliance with internal procedures and industry standards. We reserve the right to change this privacy policy at any time. If we change this privacy policy, we will post the changes on the Privacy Policy link on our web site. We encourage you to check our website frequently for updates.

Contact Information
If you would like to contact us with questions or comments concerning the accuracy and/or privacy of your information please notify us by contacting the following:

Big Green Egg Australia
c/o Hark Enterprises Pty Ltd
19-25 Cyber Loop
Dandenong South VIC 3175
t. 03 9702 8823

We welcome your questions and comments.

Website Information
All information and product specifications contained on the Big Green Egg Australia website are subject to change without notice, and Hark Enterprises Pty Ltd and Big Green Egg, Inc. reserve the right to modify such information at any time.