Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item. Please refer Exceptions / Non-Returnable Items below. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unassembled, unused and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

Please note that returns will need to be shipped to the following address at your own expense:

Big Green Egg Australia
c/o Hark Enterprises Pty Ltd
19-25 Cyber Loop
Dandenong South VIC 3175
t. 03 9702 8823

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Change of Mind
Our team want you to be happy with your purchase. If you have a change of mind, please reach out to us via email and we will try to help.

If you have changed your mind and no exceptions apply (see below), you can return your purchase within 30 days as long as the item is in the original packaging, unopened and if the condition is brand new. We will happily exchange or provide a refund for your purchase. Delivery charges however are non-refundable.

If you're unable to arrange shipping for your own return, our team can assist with organising a pickup and return at your cost. This may be subject to additional charges and can be quoted on a case-by-case basis.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:

- Big Green Eggs that have been assembled or removed from the original box.
- barbeque seasonings including rubs and sauces.
- sale / clearance items
- gift cards.

Please get in touch if you have questions or concerns about your specific item.

Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law. 

Damages and Issues
Please inspect your order upon receipt and email us immediately if the item has arrived defective, damaged or if you receive the wrong item. We will then evaluate the issue and rectify the issue.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any freight costs within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us by email.

If you have any further questions, please don’t hesitate to contact us:

Big Green Egg Australia
Hark Enterprises Pty Ltd
19-25 Cyber Loop, Dandenong South Victoria 3175, Australia
t. 03 9702 8823

We welcome your questions and comments.

Website Information
All information and product specifications contained on the Big Green Egg Australia website are subject to change without notice, and Big Green Egg reserves the right to modify such information at any time.